Support and Maintenance

Support and Maintenance

Our support and maintenance services protect your business from unexpected costs and minimise the risk of disruption to your operation.

Server Maintenance

This service includes:

• Proactive, real-time server monitoring using a sophisticated software agent
• Routine server administration such as user account maintenance
• A monthly or quarterly visit to keep your server(s) in optimum condition 

Critical Support

This service protects your business from unexpected costs arising from a disaster and includes:

PC Maintenance

This service provides a regular visit to your site, either in person or remotely,  to carry out a comprehensive maintenance schedule on your PCs and laptops in order to maximise efficiency.

Pre-paid Incident Support

Our pre-paid incident packs are available in packs of 5 and 10 and provide support for lower priority isses typlically relating to a single user having difficulty with a PC, laptop or software application. We will resolve the incident either by telephone or by accessing your system using our secure remote access software.

IT Strategy

Undertaking Server and PC Maintenance on a regular basis gives us a detailed understanding of your entire IT infrastructure and the needs of your organisation. As a result, we are able to provide an ongoing IT strategy that maximises your IT spend and is consistent with your business goals.

“Cilix successfully designed and implemented a comprehensive upgrade of our IT infrastructure. They exhibited complete professionalism throughout the installation and continue to provide excellent remote and on-site support. They are to be highly commended for their expertise and services.”

Mike Hallett,

Jon Hallett Limited